HVAC Tech Support

Job Description

Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.
As an HVAC Technical Support rep, you will speak with homeowners on the phone who have purchased products from our HVAC ecommerce website. You’ll have productive conversations assisting them with questions about the products and troubleshooting remotely to resolve their technical issues. It’s a rewarding job for an HVAC Tech looking to use their outstanding communication skills to advance their career!
Requirements

5 years experience as an HVAC Technician
Excellent written and verbal communication skills
Demonstrated computer skills with typing at 40 WPM+
Enjoy fast-paced work handling multiple duties simultaneously
Professional, positive demeanor; extroverted, warm, and friendly with customers
Self-starter who is eager and ambitious to put in the effort required to succeed
Strong attention to detail
Able to work with ambiguity well and solve problems while aligning with company values
Able to work as a team when necessary
Has high speed internet and a stable power supply
Has a quiet office space within their home to work without animals or family members in the same room
Understands that this isn’t a flex-time remote position. The role requires that are at your desk, available and ready for phone calls during scheduled hours
Open to periodic travel for hands on training and product refurbishment
Rotating schedule with periodic weekend availability required

Benefits

Compensation is DOE
Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
Paid educational and professional development training
All computer equipment and training will be provided

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
Prioritizes a harmonious win for all customers, team members, the company and the environment.