Solutions Consultant

Job Description

The Mission of Enterprise Solutions Team at Toast is to help our largest customers solve their biggest tech needs and make critical decisions through Toast solutions and partnerships, and the Solutions Analyst plays a critical role as part of that mission.
As a Solutions Consultant, you’ll get to work directly with upmarket customers and be an advisor to them as they tackle their toughest challenges through technology. You’ll help our customers make strategic tech decisions, propose new solutions and integrations, and lead cross functional efforts to pilot and scale these solutions at established brands, while driving SaaS revenue for Toast.
About this roll*: 

Strategy: Partner with executive leadership within our customers to interpret their business objectives, collaborate on the technical roadmaps and products (Toast and partner integrations), and influence key decisions about new technologies to drive customer and Toast growth.
Execution and Project Management: Scope and lead key technical deployment projects for key customers, coordinating efforts across Toast teams, our partners, and customer’s organization.
Cross functional management: Coordinate across internal teams to help our customers solve their challenges and identify scalable solutions for sales and profitability growth
Relationship management: Mitigate risks and issues as key technical point of contact across technical and systems functions
Problem Solving and Decision Making: Help our customers solve their most pressing challenges when it comes to Toast and integrations, balancing short and long term priorities
Solution Advocate: Represent our customers’ needs to our Toast internal product and solutions teams, helping our teams prioritize roadmaps and feature enhancements with largest ROI

Do you have the right ingredients*?

3-5 years externally facing consulting/solutioning experience
Strategic thinker, with ability to prioritize issues, and provide solutions that address key challenges
Experience driving technical projects to conclusion
Strong executive presence, ability to engage and influence externally with polished presentation (slides and verbal) skills
Ability to scope projects and lead cross functional teams

Special Sauce* (Non-essential Skills/Nice to Haves)

Restaurant industry technical /digital experience

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
*Bread puns encouraged but not required
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role consists of a base salary, commission, plus the eligibility for equity and/or other benefits. This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location.
Total Targeted Cash $100,000—$161,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.